Got Questions? Find Your Answers About Our Treatments Here

We know that choosing a beauty clinic and deciding on a treatment can feel like a big step. That is why we have put together honest, straightforward answers to the questions we get asked most often. If you cannot find what you are looking for here, our friendly team is always happy to help.



At Caya Beauty Clinic in Panmure, East Auckland, we believe that every client deserves to feel fully informed and completely comfortable before they commit to any treatment. Whether you are new to professional skin and beauty treatments or simply looking for a new clinic to call your own, we hope the answers below give you the confidence to take the next step.

  • Where is Caya Beauty Clinic located?

    We are based in Panmure, East Auckland. We proudly serve clients from across the eastern suburbs and surrounding areas, including Glen Innes, Mt Wellington, Pakuranga, Howick, Botany, and beyond. Getting to us is easy, and we would love to welcome you.

  • What are your opening hours?

    Please get in touch with our team directly or check our website for our current opening hours. We do our best to offer appointment times that work around your schedule, including options outside of standard business hours.

  • How do I book an appointment?

    Booking is simple. You can reach out to us through our website or contact us by phone. Our friendly team will help you find the right treatment and the right time to suit you.

  • Do I need a consultation before my first treatment?

    Yes, and we would not have it any other way. A consultation allows us to assess your skin, understand your concerns, and recommend the most appropriate treatment plan for you. It is the foundation of everything we do at Caya Beauty Clinic.

  • Do you offer gift vouchers?

    Yes, we do. A Caya Beauty Clinic gift voucher is a wonderful way to treat someone you care about to a professional skin or beauty treatment. Get in touch with our team to find out more.

  • Do you have parking available?

    Please get in touch with our team for the most up-to-date information about parking options near our Panmure clinic. We want your visit to be as easy and stress-free as possible from the moment you arrive.

  • How long do treatments take?

    Treatment times vary depending on the service you choose. Some treatments take as little as thirty minutes, while others may take longer. We will give you a clear idea of how long to expect your appointment to take when you book so you can plan your visit accordingly.

  • What treatments does Caya Beauty Clinic offer?

    We offer a full range of professional skin and beauty treatments, including laser hair removal, acne and scarring treatment, skin tag and milia removal, signature facials, microneedling, advanced skincare, massage therapy, and cosmetic medicine. Every treatment is tailored to your individual needs and goals.

  • Can I combine treatments in one visit?

    In many cases, yes. We will discuss the best approach for your skin during your consultation and let you know which treatments can be safely and effectively combined in a single visit for the best possible results.

  • Are your treatments suitable for all skin types?

    We assess every client individually before recommending any treatment to make sure it is safe and appropriate for their skin type and tone. We will always take the time to understand your skin before we begin, and we will never recommend a treatment that is not right for you.

  • Are your treatments safe?

    Absolutely. Every treatment we offer is professionally delivered using approved products, medical-grade technology, and proven techniques. Your safety and comfort are always our top priority from your very first consultation right through to your aftercare advice.

  • How many treatments will I need to see results?

    This varies depending on the treatment and your individual skin concerns. Some clients notice improvement after a single session, while others benefit from a course of treatments over several weeks or months. We will always give you a realistic and honest expectation of what to expect during your consultation.

  • How long do results last?

    Results vary depending on the treatment and how well you look after your skin between appointments. We will advise you on the best maintenance schedule and aftercare routine to help you get the most out of your treatments and keep your results looking their best for as long as possible.

  • What if I experience side effects after my treatment?

    Some mild side effects such as redness, sensitivity, or swelling are normal after certain treatments and usually settle quickly. We will always give you full aftercare instructions before you leave, and our team is available to answer any questions or concerns you may have after your appointment.

  • Will I need to take time off after my treatment?

    Most of our treatments involve little to no downtime, and many clients return to their normal activities straight after their appointment. Where downtime is recommended, we will let you know in advance so you can plan accordingly.

  • What skincare products do you use?

    We use professional, medical-grade skincare products that are significantly more effective than over-the-counter alternatives. The specific products we use will depend on your skin type, your concerns, and the treatment you receive. We will always explain what we are using and why during your appointment.

  • Can I wear makeup after my treatment?

    This depends on the treatment you have had. For some treatments we recommend giving your skin time to breathe before applying makeup, while for others it is fine to wear makeup straight away. We will give you specific aftercare advice based on your individual treatment.

  • How should I look after my skin between treatments?

    Good home care is an important part of getting the most out of your professional treatments. We will give you personalised advice on how to look after your skin between appointments, including product recommendations and daily routine tips that complement your treatment plan.

  • Can I go in the sun after my treatment?

    We generally recommend avoiding direct sun exposure and wearing a good quality SPF after most treatments. We will give you specific sun care advice based on the treatment you have had and your individual skin type.

  • What should I do if I have a reaction after my treatment?

    If you experience anything beyond the normal, expected side effects after your treatment, please get in touch with our team straight away. We take every client's wellbeing seriously and will always do our best to address any concerns as quickly and thoroughly as possible.

  • How much do your treatments cost?

    Our pricing varies depending on the treatment and the areas being treated. Please visit our pricing page or get in touch with our team directly for the most up to date information on our treatment costs. We are always happy to talk you through your options and help you find the best treatment for your budget.

    See Pricing
  • Do you offer payment plans?

    Please get in touch with our team to find out about the payment options currently available at Caya Beauty Clinic. We want professional skin and beauty care to be as accessible as possible for our clients.

  • What is your cancellation policy?

    We ask that clients give us as much notice as possible if they need to cancel or reschedule their appointment. Please get in touch with our team directly for information about our current cancellation policy.

  • Do I need to pay a deposit to book?

    Please get in touch with our team when booking to find out about our current deposit requirements. We will always be upfront and transparent about any costs or requirements before you confirm your appointment.

  • Can I book for someone else?

    Absolutely. If you would like to book an appointment or purchase a gift voucher for a friend or family member, our team will be happy to help you arrange this. Just get in touch and we will take care of everything.

Still Have Questions? We Are Here to Help.

Get in touch with our friendly team at Caya Beauty Clinic in Panmure, East Auckland, and let us answer anything that is still on your mind before you book.